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Element Four – Privacy Policy

Privacy Policy

This Privacy Policy outlines how NVINT Services LLC dba Element Four (“Element Four”, “we”, “us”, or “our”) collects, uses, shares, and protects your information when you use our website, services, or software (“Services”). By accessing our site or using our Services, you agree to the practices outlined below.

1. Introduction

Element Four is based in the United States and implements privacy and security practices aligned with SOC 2 Type II audit guidelines. We are committed to handling your data with care, transparency, and respect for your privacy rights.

2. Information We Collect

You may choose to provide us with personal information such as:

  • Name, email address, company name, phone number
  • Data for accessing our support systems or services
  • Billing or payment information

Your submission of this data is voluntary and constitutes consent to use it solely for the purpose you provided it.

We also collect data via cookies and analytic tools to:

  • Provide and improve our Services
  • Monitor usage patterns and trends
  • Secure our systems
  • Communicate updates or service information (with consent)
  • Serve personalized content or recommendations

3. Data Classification and Protection

All data is categorized as Personal, Public, Operational, or Confidential. Confidential data is:

  • Encrypted using AES/ECDSA
  • Stored with strong access controls and disk-level redundancy
  • Backed up daily and retained per our Data Retention Policy

4. Sharing of Information

We do not sell your personal data. Information may be shared only with:

  • Subsidiaries, employees, and independent contractors who require access
  • Third-party vendors (e.g., payment processors, analytics providers), bound by privacy terms
  • Authorities when legally required (e.g., court orders)
  • Emergency services when necessary to protect rights and safety
  • In the case of a business transfer, where this policy will continue to apply
  • With your explicit consent, including connections to social media
  • In aggregate, de-identified formats for analytics or benchmarking

5. Sensitive & Children’s Data

We do not knowingly collect or process:

  • Sensitive personal data as defined under GDPR
  • Personal information from children under 13

If you believe such data has been submitted, contact our Data Protection Officer immediately.

6. Data Subject Rights

You may request Element Four:

  • Confirm what personal data we hold
  • Correct inaccurate or incomplete data
  • Provide a copy of your data (portability)
  • Stop processing data under certain objections
  • Erase your data when appropriate Requests should be directed to our Data Protection Officer at dpo@element-4.com. We may verify your identity and charge a $25 fee. We aim to respond within 14 days.

7. Cookies and Tracking Technologies

Our website uses cookies to analyze traffic and personalize content. We use both session-based and persistent cookies, and third-party tools like Google Analytics. You may:

Please note, disabling cookies may impair certain features of our website.

8. External Links

We may link to external websites not controlled by Element Four. While we aim to link responsibly, we cannot guarantee the content or security of external sites. Use them at your own risk.

9. Information Made Public

Some Services may allow you to post publicly visible content (e.g., comments, profile information). These may be indexed by search engines or visible to others. Please use discretion when posting publicly.

10. Security Measures

We maintain administrative, physical, and technical safeguards to protect data, including:

  • Security awareness training
  • Role-based access control
  • Secure software development practices
  • Encryption in transit and at rest
  • Regular risk assessments

11. Changes to This Policy

We review this policy annually and may update it to reflect legal, operational, or policy changes. Continued use of our Services after changes take effect indicates your acceptance.

12. Contact Us

If you have questions, would like to exercise your data rights, or file a complaint, please contact:

Data Protection Officer
Element Four, Inc. Email: dpo@element-4.com